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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Establish metrics for user experience
   • Identify and review relevant client or organisational requirements for user experience
   • Research and document user expectations
   • Prepare key observable and measurable criteria for effective user experiences
   • Establish systems and processes to collect data on user experiences
   • Recognise and design experiences within current legislation, regulation and organisational policy
2. Specify interaction design
   • Specify and prioritise features and information critical to the user interaction
   • Identify preferred technologies and platforms best suited to the interaction and user needs
   • Define interaction patterns relevant to the context
   • Establish interface behaviour relevant to the product, brand or organisation for identified platforms
   • Provide designs to achieve consistent and intuitive experiences
3. Design user interfaces
   • Assess and evaluate existing user interfaces against design requirements
   • Prepare site, application maps and content inventory
   • Storyboard user transactions, navigation, access and egress options
   • Prepare and review wireframes and mock-ups of user journeys across the relevant technologies and platforms
4. Test design
   • Establish an actual, prototype or virtualised test environment
   • Model expected user behaviours against specified user stories
   • Incorporate real-time user feedback where appropriate
   • Revise metrics, interaction and interface designs based on testing to better meet requirements

Performance Evidence

Evidence of the ability to:

interpret client requirements to identify user experience expectations

research user expectations

develop performance measures for user experiences

prepare data collection systems relevant to user experiences

evaluate digital technologies to implement user experiences

demonstrate expected user behaviour within a specific application

use current industry tools to prepare and test a digital user experience application.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

list current digital technologies and platforms used to engage users

compare common user usage patterns in the digital space

explain consistent and intuitive user experience design

describe the use of common industry tools to design and test user experiences.

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